Virasat Crafts: Your Dedicated Support Hub

Placing an order with Virasat Crafts is a personalized experience designed to meet your specific needs. For standard catalog items or to discuss a custom project, the best way to initiate your order is by contacting our dedicated sales and support team directly. You can reach us via email at info@ or by calling us during business hours at +91-141-4081234. We will guide you through selecting your product, confirming details, discussing customization options, and finalizing your order. We also warmly welcome you to visit our showroom at B-25, C-Scheme, Ground Floor, Jaipur, where you can see our collection firsthand and place your order in person.

The creation of a hand-knotted custom carpet is a labor of love that requires significant time and precision. The production timeline is influenced by several factors, including the carpet's size, the complexity of the design, the type of materials used (wool, silk, or blends), and the density of knots per square inch. Generally, a custom hand-knotted carpet from Virasat Crafts takes between 8 to 16 weeks to complete from the moment the final design and materials are confirmed and approved by the client. During your initial consultation, our design and production team will provide you with a more accurate and personalized estimate based on your specific requirements, ensuring transparency throughout the creation process.

Proper care is essential to maintaining the beauty, structure, and value of your hand-knotted carpet for decades. We recommend regular, gentle vacuuming using a vacuum cleaner without a beater bar (or with the beater bar turned off) to avoid damaging the delicate fibers and knots. For spills, act quickly by blotting the affected area immediately with a clean, white cloth, working from the outside in to prevent spreading. Avoid rubbing. For deeper cleaning or stubborn stains, professional cleaning by a rug specialist experienced with hand-knotted carpets is strongly advised, typically every 1 to 3 years depending on foot traffic and environmental conditions. It's also important to rotate your carpet periodically to ensure even wear and to protect it from prolonged exposure to direct sunlight, which can cause colors to fade over time. A more detailed care guide is available for download in our Resources section.

Absolutely. Virasat Crafts has extensive experience in exporting our handcrafted products to clients and businesses across the globe. We handle all necessary documentation and logistics to ensure your order reaches you safely and efficiently, regardless of your location. Shipping costs and delivery timelines will vary based on the destination country, the size and weight of the items being shipped, and the chosen shipping method. During the ordering process, we will provide you with a detailed quotation that includes all applicable shipping and handling fees, as well as an estimated delivery window. Our team works with trusted international carriers to ensure secure and timely delivery.

Yes, we understand that selecting the perfect materials and colors is crucial, especially for custom orders. For custom design consultations, we can arrange for samples of the specific wool, silk, or other materials you are considering, as well as color samples to ensure they perfectly match your vision and intended space. Discuss your sample requirements with our design consultant during your initial discussion. We strive to provide you with all the necessary information and physical references to feel completely confident in your choices before production begins.

Due to the unique, handcrafted nature of our products, particularly custom-made items, our return policy is specific to ensuring your satisfaction while respecting the artisanal process. Returns are generally accepted only in instances of manufacturing defects or significant discrepancies from the approved design specifications for custom pieces. If you believe your order has a defect or issue, please contact our support team immediately upon receiving your shipment, providing clear photographs and a description of the problem. We will review your request promptly and work with you to find a satisfactory resolution, which may include repair, exchange, or return depending on the circumstances. Please refer to our full Terms of Service for complete details regarding returns and exchanges.